Refunds & Subscriptions

VibeXo — Refunds & Subscriptions · Version v1.0 · Last updated: November 9, 2026

Operated by VibeXo by GoChiHQ (Ontario, Canada) · Contact: [email protected]

This document states exactly what you pay, how renewals and cancellation work, and what is and is not refundable. It forms part of the Terms of Service. Nothing here removes any refund or cancellation right you have under consumer-protection law — where the law gives you more, the law wins.

1. Current prices (USD)

• Free — $0. 20 likes a day; extra member photos are token-locked (see section 3).
• Daily Basic — $5 per day, recurring.
• Weekly — $13 per week, recurring.
• Monthly — $40 per month, recurring.
• Lifetime Access — $350, once. Premium matching features forever; it never includes creator-world calls or content, which stay pay-per-use.
• Token packs — 10 tokens $4.99 · 30 tokens $11.99 · 75 tokens $24.99 · 200 tokens $54.99.
• Where the Locale Engine applies, prices are displayed in your local currency; the USD price is the reference price.

2. Subscriptions (Daily, Weekly, Monthly)

• A recurring plan renews automatically at the end of each period at the then-current price until you cancel.
• Cancel any time — in Settings or by emailing [email protected]. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for.
• Except where the law requires otherwise, a period that has already begun is not refunded when you cancel part-way through — you keep the features until it ends.
• Duplicate charges, charges after a confirmed cancellation, and other billing errors are always refunded in full — tell us and we will fix them.
• If a plan's price changes, the new price applies from your next renewal after we announce it; you can cancel before then.

3. Tokens

• Tokens are spent inside VibeXo: unlocking an extra member photo costs 2 tokens (permanent — that photo stays unlocked for you), a paid reply costs 2 tokens, and viewing a locked incoming message costs 1 token. Paid plans see all member photos clear without tokens.
• Spent tokens are non-refundable. Once tokens are exchanged for an unlock, a reply or a view, that purchase is complete and cannot be reversed.
• Unspent tokens: if you change your mind, contact us within 30 days of buying a token pack and we will refund the pack in full, provided none of its tokens have been spent.
• Tokens have no cash value outside VibeXo, are not transferable, and are not a stored-money product.
• If you delete your account, ask for any eligible unspent-pack refund before deleting — deletion ends the wallet.

4. Lifetime Access

• If you have not used Lifetime's premium matching features beyond what Free allows, you may cancel within 14 days of purchase for a full refund.
• After 14 days, or once premium features have been used, Lifetime is non-refundable except where the law requires — it is a one-time purchase of a continuing service, and it remains yours for as long as VibeXo operates.

5. Preview checkout

• While purchases run in labelled preview checkout, no real charge is made and nothing needs refunding. This document governs real charges from the moment real billing begins.

6. How refunds are paid

• Approved refunds go back to the original payment method. Timing depends on your bank or card provider.
• To request a refund or report a billing problem, email [email protected] with the email address on your account and the date of the charge.